Digital marketing
Running ad campaigns across Google Ads and social platforms, designing and managing websites, and using mixed-media targeting and analytics so every dollar of spend can be traced to new customers.
What I do
Twenty years of running operations, and now the marketing that feeds them. I'm open to new roles; these are the problems I'm usually brought in to solve.
3PL
Navigating complex third-party logistics: end-to-end supply chain visibility, vendor negotiations and freight spend, all tuned for operational efficiency.
Call centers
Leading high-volume contact centers: QA frameworks, lower average handle time and better CSAT scores through workforce management, training and the right automation.
Manufacturing
Lean manufacturing and Six Sigma in practice: streamlined production workflows, less waste, and strict adherence to safety and quality standards.
Multi-unit management
Overseeing operations spread across regions and countries: standard SOPs everywhere, revenue growth, and one culture across teams that rarely share a room.
SaaS
Operational discipline for fast-moving software businesses: lower churn, smoother customer success workflows, and subscription models that scale.
Customer engagement
Lifecycle strategies that keep customers satisfied and coming back: high-touch relationship teams backed by data-driven engagement programs.
See one of your problems here?
Tell me what you're working on, or see the results behind each of these on the timeline.